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Metaverse in public sector

The Metaverse is the system that connects Virtual Reality (VR) and Augmented Reality (AR) applications. Individuals can interact with each other, work, transact business, learn, and even play games to entertain themselves and experience things or activities as they would in the real world. However, governments around the world must step up their efforts to embrace this new technology. Individuals in this highly interconnected world will be meeting, working, learning, entertaining themselves, and possibly using citizen services and applications in the Metaverse very soon. The future Metaverse would be similar to the real world, even substituting a few real-world activities (like working or socializing).

The government can take advantage of the numerous opportunities that the Metaverse provides. The Metaverse has a knack for making services and applications available to citizens via avatars that are available 365/24/7 anywhere and at any time. During the pandemic, the mobility of people was severely restricted, posing a direct challenge to citizens' use of services and applications. The Metaverse could be a platform for citizens to seamlessly access services and applications using technology that mimics the three-dimensional world we live in.

Government services may become available in virtual worlds such as the Metaverse in the near future, allowing users to perform tasks such as paying taxes and voting from within VR/AR experiences.

This creates new opportunities for governments to provide services in novel ways, potentially transforming how governments interact with citizens and provide public services, increasing transparency and efficiency while decreasing costs and complexity.

Virtual embassies have been established by governments all over the world, including the Maldives, Sweden, Estonia, Serbia, and Kazakhstan. Many governments have begun virtual voting simulations, interactive learning, and even conferences. There are numerous prominent and elaborate examples on the federal, state, and local levels of government in the United States. MuniGov is one of these local examples. MuniGov is a coalition of federal, state, and municipal governments, as well as international governments, that is investigating the use and principles of Web 2.0 in order to improve citizen services and communication through technology.

A Virtual Polling Station was set up in Alameda County, California, USA, to help people understand the voting process.

As a result, the Metaverse could be re-envisioned as a viable option for delivering services and applications to citizens. Furthermore, it allows for improved communication and engagement between the government and its citizens. Furthermore, the Metaverse can help the government accelerate its efforts to resurrect trade and commerce that has been harmed by the pandemic.

Virtual meetings, virtual training, virtual public services, virtual tourism and virtual simulation are some prominent Metaverse use cases in public sector. The main Metaverse benefits in public sector include improved efficiency, reduced costs, increased accessibility and enhanced public engagement. One of the Metaverse applicatios in public sector is virtual meetings and events. The metaverse can be used to hold virtual meetings and events, such as conferences, workshops, and town hall meetings. This can save time and money by reducing the need for physical travel. A metaverse development company with experienced blockchain technology experts could play a key role in the public sector by providing various metaverse development services secure and decentralized solutions for various applications such as digital identity management and supply chain management.

The Metaverse is still in its early stages. Because it is an online-enabled space, the Metaverse may be vulnerable to new security and privacy issues for individuals as well as institutions. Thus, privacy and security concerns are major issues, and some people appear to be concerned about their health as a result of excessive 5G exposure. Furthermore, this technology is an energy hog and a high-cost proposition, which may isolate the vast majority of the world's population living in developing countries.

South Korea is investing heavily in both financial and human capital in order to build the Metaverse and provide services and applications to its citizens. This is possible because South Korea is one of the world's most technologically advanced and digitally connected countries, with free and fast WiFi available on public transportation, as well as in public buildings and streets.

This example poses a difficult challenge to overcome, particularly for developing countries seeking to be early adopters of Metaverse. In order to make the services and applications accessible to all of its citizens, the government must have the necessary resources in terms of large budgets and massive amounts of energy. Governments should build the network, financial, and technical capabilities needed to make the Metaverse a reality for citizens. Governments should be prepared to address issues such as data protection, cyber security, digital identity, and other digital policy concerns. These issues must be addressed in a manner that strikes a proper balance between the physical and virtual worlds.

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The Use Cases of Metaverse in the Public Sector

Metaverse impacts are vast, ranging from virtual entertainment events to social apps that bring people together in the same digital space to remote workplaces.

Local governments and businesses will be (and should be) the most affected.

They stand to benefit greatly from the Metaverse. The technology underlying this Internet-based virtual reality will enable completely new ways of doing business and interacting with one another.

From payment processing to identity verification, recruiting, ad distribution, content development, and security, virtual reality will be the next big thing in organizations.

Education, voting, healthcare, tourism, culture, and many other areas will be drastically altered from what we currently know.

Furthermore, the technology behind Metaverse could assist city planners in addressing traffic congestion and other issues by creating digital replicas of urban areas.

A digital twin of New York City, for example, would allow officials to test policy ideas on virtual streets before putting them to the test on real ones.

Before attempting to extinguish a fire in the real world, it could be virtually extinguished on the digital model. Governments are joining the Metaverse and making their services available online.

In today's world, citizens have come to expect their government to have an online presence.

Because having a Facebook page or a website isn't enough; many people want to be able to interact with their government on a daily basis through virtual means.

That is why governments are now embracing Virtual Reality (VR) as a means of providing public services.

Anyone with a headset or a home computer (and an internet connection) will be able to join Metaverse on a daily basis.

Everything is possible, from hosting town hall meetings and live speeches by government officials to providing citizens with services like voting, registration, and even information about local laws and regulations.

Cities are meeting their constituents where they spend their time as the Metaverse expands.

Seoul, South Korea, was one of the first major cities to join the Metaverse.

The city is developing its digital public service platform, which will include a virtual city hall, a space for public gatherings, and digital community services.

This platform, which was announced in November, will host entertainment and cultural events as well as provide a space for civil complaints and services.

Furthermore, South Korea's science ministry published a five-year strategy in an effort to lead the global metaverse race, as well as a $186.7 million investment in this technology.

Meanwhile, Barbados intends to become the first country in history to build an embassy on the Decentraland platform.

The small island nation has been a pioneer in digital currency adoption, and it intends to build on that success by expanding its network of physical embassies to other virtual platforms.

Furthermore, the UAE is looking to capitalize on the opportunities presented by this emerging technology. Dawood Abdul Rahman Al Hajri, the director-general of Dubai Municipality, stated this week at the World Government Summit 2022 (WGS2022) that Dubai is attempting to capitalize on the possibilities created by the metaverse.

Dubai Municipality has announced a collaboration with private companies and investors to build One Human Reality,' a futuristic, human-centered city in the metaverse.

The Metaverse virus is spreading to other countries as well. The US military has created a Metaverse platform that allows fighter pilots to practice dogfighting against virtual opponents such as Chinese and Russian planes. Indonesia has already begun to adopt Metaverse technology.

Jakarta Governor Anies Baswedan formed a strategic partnership with WIR Group, Southeast Asia's leading provider of augmented-reality technology. The collaboration aims to support Jakarta's Smart City vision by utilizing a Metaverse platform. Shanghai also unveiled a five-year Metaverse development strategy, which includes Metaverse use in government and business offices.

Let's build together on Metaverse

All of the examples given above demonstrate why governments everywhere cannot ignore the Metaverse. Indeed, governments are eager to capitalize on the Metaverse's potential to improve the efficiency and quality of public services, as well as collaboration between local and national government agencies.

The Metaverse has the potential to provide seamless and frictionless citizen services and applications via digital avatars that are available 24 hours a day, 7 days a week, anywhere and everywhere. It can also improve communication and engagement between the government and its citizens. Metaverse has applications for governments that go beyond citizen engagement; it can help build publicprivate partnerships. In support of this, the World Economic Forum (WEF) recently announced the creation of a 'Global Collaboration Village,' positioning it as the virtual future of public-private collaboration in collaboration with Accenture and Microsoft.

"We've seen governments use augmented reality, virtual reality, blockchain, and cryptocurrency, which we see as the foundation of a larger metaverse," Geraghty said.

She cited a project in Massachusetts led by the Boston Planning and Development Agency that has created a digital twin that maps the city's physical landscape, "from water and sewer systems to tree canopies," according to the report. "In the case of one contentious development proposal, the digital twin was used to assess shadows that a proposed new building would cast on a popular park, prompting (the agency) to modify the building plans and minimize the impact on the park" while the project was still in the planning stages.

Digital twins a virtual model designed to accurately reflect a system or location are clearly beneficial to governments in areas ranging from urban planning to climate change and natural disaster mapping. Another aspect of the metaverse that can clearly be leveraged for the public's benefit is the internet-ofthings, a term that refers to devices loaded with artificial intelligence and edge-computation.

Administrators in Pittsburgh, Pennsylvania, for example, have installed "adaptive traffic signals that change the lights based on actual traffic to reduce commute times and fuel consumption." "The smart traffic system has reduced travel delays in Pittsburgh by approximately 20%," according to the report.

In Austin, Texas, homeless people can get a digital identity that is stored on blockchain so they don't have to carry around a physical identification card, according to Geraghty.

Other applications of metaverse-related technologies include a virtual reality town hall where constituents can conduct business from afar, in addition to driving tourism with three-dimensional virtual reality tours that users can experience before visiting.

"Improved access to information will be critical," Geraghty added. "Sometimes it can be really difficult to find what you need" when visiting local government websites. A virtual advisor could "point people in the right direction" in this case.

According to the report, Santa Monica, California was the first city in the United States to join the metaverse.

"Through FlickPlay, a Santa Monica-based metaverse social app company, the city now offers a virtual way to experience its downtown district." According to the report, "FlickPlay's partnership with Santa Monica provides users with an interactive map of the city's retail district where they can collect tokens as they move around the city." "Some tokens can be redeemed for physical items at local retailers while others can be used to unlock digital experiences in the app."

The venture, which goes beyond a pilot program to test an emerging technology, drives foot traffic to local businesses and underutilized spaces, according to the report.

As local leaders begin to navigate this unprecedented next step in the digital universe, Geraghty believes they should "feel empowered" to investigate further.

"We're still in the early stages of having these conversations," she explained. "How local governments are utilizing these technologies, and how local governments may engage with the metaverse in the future, is an excellent first step."

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